Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. Travel insurance is recommended for all bookings. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. you will be asked to show the childs full unabridged birth certificate. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Airlines have been updating their policies regularly as the situation is still changing. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. Please ensure you read the credit details and then give us a call when youre ready to book. StudentUniverse UK has got you covered. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. The name on the credit card can be different than the name of the traveler. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). We cannot guarantee that the travel service provider will credit you with point for your booking. Do not book a roundtrip flight only to use the return portion. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Please know that we understand and empathize with your frustration over this situation. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. The active codes can always be found on our Promo Codes Page. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. We advise travellers to retain sufficient local currency to meet these charges. Some tickets also may have multiple airlines. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. This table is for informational purposes only. We believe that travel is essential to a modern education and that students return enlightened and inspired. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. Write a Review. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Masks are now mandatory in airports, train stations and other ports of travel. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). Airlines can deny boarding without the proper identification. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. Travelers are responsible for ensuring that they have all necessary travel documents and visas. A refund must never exceed the original payment amount. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. period of more than twenty-four hours or include overnight accommodation. Travelers are responsible for ensuring that they have all necessary travel documents and visas. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). This deposit is non-refundable unless your tour is cancelled by us. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. I have questions about baggage. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. Reviews. Most airlines have issued one free change and you may be eligible to cancel for future credit. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. Eligibility, Joining, and Website Information. Log in (or join) to see if you are eligible. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. The credit is a one-time use, not like a gift card where you can use it for multiple things. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. accounting for a significant proportion of the package. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Enjoy the discount! Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Please see your booking confirmation email for details of your booking provider and confirmation reference. So call once, get in line and hang tight! Travel insurance is also recommended by the Foreign and Commonwealth Office. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. +1 617 321 3281 if you booked online through our website. A change to your student status will not impact your travel credit. We accept most major debit and credit cards. If you are not finding a price point that works for you, continue to check to see if something becomes available. Save your details for a quick and easy checkout process. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Please see the chart below to see if your flight is eligible for these rewards. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. We will ask you for details about your experience to forward to our technical support team. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement.