Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Hello, I passed the first challenge but i still have a question. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Confused? Usually this is due to some pre-existing configuration or code in the challenge Org. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Sorry . This superbadge in specific helps building reusable granular components. I also got this error. He laughs when I poke his nose and tries to take toys out of my hand. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Found my mistake (apart from taking it too literally). Enter the billing service credentials in the custom setting. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. The macro works without the email button being visible. Activate your knowledge groups and sub-groups. Did you start with a clone of the correct profile? Click on the category and note the "group unique name" - verify that it is Billing_Topics. 1 is checked that should not be checked. Ensure the Case Reason and Type Analysis report format is SUMMARY. This error stumped me for a while as well. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Ensure you create the Cloudy Weather Resolution automated action. Thank you! I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. How can you update it as status field is inactive dring recording procedre? This thing is just hosed and I'm only on #2. Skip Main Navigation. thing I could be missing?Thanks in advance! If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Various trademarks held by their respective owners. I kept that particular module open one on screen while I walked through this step. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I had to do a quick refreher on this topic mid-superbadge. The challenge says "add the option for agents to compose emails within the console while looking at a case". If you did them recently, try not to leave it too long to attempt this superbadge. * Able to be used on a profile level? This is really a tricky one. Ensure Agents have access to Knowledge when viewing a Case. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. January 07, 2019. donut! Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. I was creating 'wrong queue' queue . "Can you please help me, what am I missing? Any help! Please guide me on this.Thanks. Tnx, hmmmm What you have sounds correct. Remember you can only have one assignment rule per object and the instructions specify two routes. Excellent statistics for your blog, thanks for taking the time to proportion with us. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. to your account. Use the search o. Hello! I was able to work out a solution, I will outline it below. This worked for me. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I have both Email to Case and On Demand Service enabled on the Email to Case page. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Did you perform any particular action to get the email available on the console ? 3 new items on utility bar. Review the steps to create the 'Cloud Technical Team Support Process'. Billing Topics (Billing_Topics) with Payments and Reimbursements. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Thank you! Right now he' taking a nap.so I'm off to edit some reports! rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? stuck in challenge 6 please help. advanced apex specialist superbadge solution. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Prework and Notes. Trailhead Baby any idea? So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Sales at Lychee shadow Tonight's challenge involves the creation of two processes. Also, my email-to-case and email on demand are checked. "Please help to resolve this. i could pass the challenge, so great to have some experts available like you! Thank you very much for such an interesting post. Don't be worried if you are updating several page layouts plus the console app. I had figured that out in order to build the macro. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Ensure you create 'Billing Topics' for Knowledge." Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I have created and recreated the Cloud Technical Team support process more times than I can count. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. (Hint- The name of the component is not "entitlements"). Ensure Agents have access to Knowledge when viewing a Case". Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. hey,yes it was, i figured out after you replied. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Empty the recycling bin. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." What should I do? This is a fun challenge - if you are, like me, a total Service Cloud novice. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I am the Trailhead Baby! Have a question about this project? "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Review the steps to rename the console to 'Cloud Support Service Console'. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. I'm working on the Service Cloud super badge and the error below is driving me nuts! Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. If you haven't taken the Onmi Channel module yet, now is a good time! I just finished the superbadge. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I like your blog.Devops Online Training in HyderabadLearn Devops Online. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Hope this solves it for you too. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. You write beautiful things. Telecom Billing System2. Could you share some details of what you have? We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Keep working, great job i believe you should like my post home care specialists. Thanks @ Tarik, the directions states to create two roles, which I did. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Did it help? hmmmm I think I just had to drag the filed onto the layout. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Even clicked edit and save for the profile after changing console settings. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I did add the things mentioned automated action in macro. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I am stuck at Step 3 - Create service level and actions. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. You cannot customize its label or logo". Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. How would you enable people to select cases from an organised list? Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Alas, fingers crossed for the next challenges. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Any clues as to what I might be missing? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? hmmm It has been a while, but I believe that just the "standard" profile is what you need. If you need more help, leave a comment! Ask Question Asked 2 years, 8 months ago. It's easy to miss. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. No. Thanks in advance. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I've no clue what more I need to do to complete this challenge. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) (might not matter)The biggie- violation action- Does need to be dynamically assigned. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I am stuck on challenge 5. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". It is hard to give many hints about this step without giving away too . Confused? Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I am not intending to give out the answers, just a little bit of a nudge. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Any advice?Thanks in advance! I am right now @ step 6. hope to finish the superbadge now soon.!!! A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Think of this like a Sales Process. where you have opportunity stages associated with the process. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. But not sure what is causing the macro to not find the email template. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. R&D, A project with Daddy: My favorite daily process! This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Your help is needed! Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? I'll take a look as soon as Trailhead is back up! I add wrong queue to Presence Statuses but I still have the same issue. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Anyone studying for their Service Cloud consultant certification. Some changes are done at Challenge 2. I'm at a loss as to what I could be missing. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Save & Activate.That helped me clear that error. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Tweak service Console. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Right now he' taking a nap.so I'm off to edit some reports! Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, "I named the process :"Cloud Technical Team" !Not sure what is going on .. Service Cloud Specialist Superbadge - 4,5,6,7. Ensure you set up the routing for Advanced Cases properly. I've been stuck on this error message for two days! The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Any help would be greatly appreciated. please verify. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. That is frustrating! High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Thanks. I have tried a thousand times with all variationsand the same error keeps coming up. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Luckily, the macros module was very fresh in my mind. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. He laughs when I poke his nose and tries to take toys out of my hand. Test it first by using real email addresses before you hit that button! I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Modified 2 years, 1 month ago. This is so annoying. Tags Start in setup. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. . Thanks a lot because I asked SF support and got this answer which did not help me much. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Grab a pen and paper. I used a new trailhead playground created exclusively for the service cloud badge. Would you like to share some details of your current configuration? Thanks! The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Thanks. Issue was with the Lightning Page Layout. This is my journey- a normal kid by day- a Trailhead explorer by night. I have created data categories and Subcategories and have activated.But have issue with the above error. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. But trailhead gives an error message back. Tried it all, from custom : support profile to standard user, even admin. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. For those of you who know me, you probably know that Im lucky enough to have a job that. I also confirm that no additional code exists in this org. Take a break, grab a snack, and watch this video. @Joy.. Can you please share the solution ?r. 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