Doors Open: 5:00pm {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Would I ever get the tickets! If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). A copy of the notice of failure or disruption of the public transport. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. i spent 2 hours online and still didn't manage to secure tickets. Attendance at business meetings and business travel. A copy of the letter requiring Jury Service. There is no customer service centre you can call, just an automated voice call telling you to email. Might be worth looking into? The call centre shut the phone to the customer's face.. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. They will do anything to hide from you. They ended up rejecting my application for a refund and closing it down entirely. How totally useless. Where a Ticket is offered for sale, sold or If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. What is the Ticketek Marketplace Terms and Conditions for? . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. You may also wish to resell your tickets if you cannot use them. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Why should I buy from Ticketek Marketplace? Automatic Refunds Youmade an unsuccessful request for annual leave for the date of theBooking. The only reason people buy tickets from Ticketek is they have no other choice. are the business owner or registered Director, or a member of. A copy of the travel warning from the Government Agency. Any reason for refund must not be foreseeable at the time. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Why is this company even allowed to operate?????? Is it cheaper to book online or through a travel agent? How will I receive my tickets? I have now been trying for a refund for 6 months. Times are approx. If there is a financial failure of any Transport provider. Where You are the business owner or registered Director, or a member of Your family is. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Many of us haven't booked on line since COVID started, The site is worse than I remember. This meant that I had to sit & concert was standing room only. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Any translation of this document from English is for assistance and information only. Still waiting for my refund 6 months. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Share. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Why even have the option of refundable tickets for an extra charge if I cant refund them? The office was just as bad as the ticket fees would have you believe. They agreed I shoudl get a refund, then asked for my account details for the refund. :(, tails, they sent an email saying they has processed the refund. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU The following words or phrases have the meaning shown below wherever they appear in bold in this document. Armed Forces Naval Service, Marines, Army or Air Force. Maisie Peters: 7:00 7:45pm People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. No reply emails or any form of communication. Make a report to ACCC. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Ticketek takes the issue of scalping seriously. Why is the price displayed on my ticket different to what I paid? >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Sell tickets directly from your Ticketek Account. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. We may consider other Emergency Circumstances at our discretion. As it got closer to Christmas I started to worry, as they were to be presents. A doctor cannot be You or a member of Your family. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. ?DO NOT BUY TICKETS FROM TICKETEK! She made time to help & sort out the transfer of tickets to this area. We also ensure all reviews are published without moderation. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. They haven't responded to my emails! Can I use a Ticketek gift card or voucher? Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Just fake a doctors note, cant imagine they review them too carefully. No way to recover tickets. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Any temporary relocation for work must be for a period of at least 3 months. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. In event of a Refund Application the English language version shall be the basis of settlement. New comments cannot be posted and votes cannot be cast. I have now been trying for a refund for 6 months. I was certainly given the runaround by others who I had dealt with. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. We/Us/Our We are the Booking agent with whom You made the Booking. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Our integration means you can list tickets for resale directly from your Ticketek account. failed the examination previously and had to re-sit. Where You have not been physically examined by a Doctor prior to the date of the Booking. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ticketek wastes YOUR TIME like it doesn't matter. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Sell tickets directly from your Ticketek Account. Adverse weather with no Government Agency warnings not to travel. Therefore, it's impossible to speak to an actual person. etc.WHERE IS THE ACCOUNTABILITY? chevron_left, Availability & type of seating will vary & is set by the venue. Sell tickets directly from your Ticketek Account. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). A copy of a notice from the examination body, school, college, university confirming the change of date. and subject to change at any time. There is no phone number, only an email which does not get answered. is cancelled, postponed or cannot be fulfilled by the. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. means weather where a Government Agency has issued warnings not to travel which mean. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. If there is a financial failure of any Transport provider. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. They are the shittest service in Australia. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. A doctor cannot be You or a member of Your family. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Budjerah: 6:00 6:30pm Can never get a refund on tickets and/or speak to someone within Ticketek. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Frontier Touring, Special Guests: Maisie Peters and Budjerah. I have been linked to your site from Ticketek.co.nz. , please contact the Customer Service team directly for further advice about your Refund. Once got a response to an email because I didnt purchase the ticket wont gi. Buy guaranteed tickets for sold out events at a fair price. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Don't EVER buy for a friend, NIGHTMARE. Travel insurance and COVID-19: what you need to know. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Sick relative? Attendance at business meetings and business travel. Poor service really. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Fire A report from the fire service and/or police. Where documents can be replaced in advance of theBookingor on the day. Find out how we combat fake reviews. Do I need any special hardware or software for print at home tickets? if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Send them an inquiry many times and they are not answering! This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Almost 90 days and still waiting for my refund back. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Absolutely appealing customer service!!!!! This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. means the unforeseen change of the date of an examination that. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. How insensitive is that. Safe, Fast and Verified the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. This is not an insurance policy. On-top of that you cant call anyone to purchase ticketsTerrible. But the thing is, they didn't. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. means an unforeseen circumstance completely outside. Adverse weather with no Government Agency warnings not to travel. Download the Ticketek App & add your ticket to your wallet now. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Where You are the business owner or registered Director, or a member of Your family is. 2023 Trustpilot, Inc. All rights reserved. The phone message also contradicts itself. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Any vehicle You plan to use during the Booking. Please comply with any stated ticket limit for this event. Are Refundable tickets available through Ticketek Marketplace? I recognise the terms of service were available, but nobody reads those. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Everybody else looks like a paedo. Why are there multiple listings for the same event at different prices? (This can normally be obtained from the transport companys website). I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Change My Location It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! If you've forgotten your account details, never fear we also . A copy of a notice from the examination body, school, college, or university confirming the change of date. Are Refundable tickets offered on Gift Voucher sales? Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Are Refundable tickets offered on Gift Voucher sales? There is no phone number, only an email which does not get answered. Abhorrently bad process for handling refunds and rescheduling due to illness. Abusive partner? IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. I would and do prefer not to use their services. They gave me specific number to call to move tickets. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Appalling service. Privacy (data erasure request) Where You have not been physically examined by a Doctor prior to the date of the Booking. means a requirement to move address imposed on. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. I will never purchase anything with you again. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Hands down. to then often have to go to their desk at the venue to follow up the issues. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. confirmation or our website for contact details. Please also read the General Conditions of Refund. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. We use dedicated people and clever technology to safeguard our platform. They rapidly charged my credit card, then didn't provide the tickets. Where the examination is being provided by a commercial business (not by an educational board). For many, international travel is back on the cards. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Stick to Ticketmaster. I want an refund, yet there is no way I can get it. Here are 8 tips for writing great reviews. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication No way to recover tickets. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. They need a better system and more staff it seems. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. (This can normally be obtained from the transport companys website). Forcing people to own smart phones is not giving people choice and freedom. Safe, Fast and Verified This is such scummy conduct. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount It's criminal and needs serious investigation. What can I do if my tickets are lost, damaged or stolen? If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I can not believe in this day and age HOW BAD this company is. I find the app difficult to navigate. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Check to see if they have an online lodge system. If they mean no-shows, then so be it. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. So sorry. I sent a message via the website and got the pdfs a day or so later. Ticketek is selling for the following venues only. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! To read more about Covid-19 please visit our dedicated page here. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Finally got an answer from them when I contacted fair trading to help. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Anyone has experience getting refunds from them or have advice on what I should do here? Their customer service to follow up and right the problems is poor. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. I got tickets to a concert from ticketek that got cancelled of covid. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. I got tickets to a concert from ticketek that got cancelled of covid. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Wife tested positive on 13th. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. We missed the show! A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . A police report confirming details of the theft. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Companies can ask for reviews via automatic invitations. The best person in the world. Any temporary relocation for work must be for a period of at least 3 months. Press question mark to learn the rest of the keyboard shortcuts. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. I'd be interested whether this is something the ACCC would be interested in. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Confirmation of failure or disruption of the public transport. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Safe, Fast and Verified Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Buy guaranteed tickets for sold out events at a fair price. Anyone can write a Trustpilot review. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. If could give a minus 10 score I would. Never ever again. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms).
Is Pumpkin Good For Stomach Ulcers, Articles T