Let's continue to take care of each other," continued Mr. Hill. To ensure the safety of our people is at the forefront of what we do, weve moved our Support Office and Aritzia Concierge teams to a flexible working environment. After 30 days, we will no longer accept returns. Warm wishes and happy holidays to you and yours. Key trends are edited and a curated collection of women's brands, many of which are exclusive to Aritzia, evolve each season. Box 500 Station A Toronto, ON Canada, M5W 1E6. Toronto Star articles, please go to: www.TorontoStarReprints.com, Conversations are opinions of our readers and are subject to the, The Toronto Star and thestar.com, each property of Toronto Star It looks like youre not in the USA. VANCOUVER, March 16, 2020 /CNW/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its . Note: If you checked out as a guest, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. When will I get my order? Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. So in an effort to make things easier for you, weve compiled all the facts in one place. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. All employees and students with COVID-19 infection MUST immediately report the COVID diagnosis to their supervisor, and Employee Health (409-747-9172) . The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. Sales for e-commerce increased almost 47% to $148 million and 162.2% from the third quarter last year. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. Aritzia Exchange Policy. This post has been updated from its original form for clarification. Financial Assistance for Food, Housing, and Bills. By the end of May, Aritzia Inc. expected its net revenue is about 45% lower for the current quarter compared with the same time last year due to COVID-19 related store closures and despite a . Our retail came back stronger than pre-pandemic levels, and for the first time since the start of the pandemic, all of Aritzias boutiques were open for the entire duration of the quarter, Hill said. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Bottom line Both companies. Aritzia's strong financial position, with $274 million of liquidity in place at the end of the third quarter, enables it to weather further uncertainty while continuing to take advantage of unparalleled opportunities. Wong was named COO in 2007, and in 2015, was named president & COO of Aritzia. Women to the Power of Women is a simple equation that drives us and our beliefs forward by amplifying womens voices to make exponential progress towards gender equality and inclusivity for all, Wong explains. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. The Women Of Roblox Are On A Mission To Make Gaming A Force For Good, ChatGPT: Thinking Outside The Content Marketing Box, How Latina Entrepreneur Corina Burton Once Failed, Then Launched A Multi-Million Business, Child Sexual Abuse Survivors Pen Their Own Justice, Women Have Found A Powerful Way To Form Authentic Connections In Business - Mentoring Walks, Sephora, A New CCO And A Celebration Of Latinx Roots: Babba Rivera Is Building A Haircare Empire With Ceremonia, 5 Ways To Bounce Back After Getting Laid Off, Greenlight For Work Tackles Top Source Of Stress For Working Parents. Aritzia Community Sponsor Packages are now available for customers in Canada and the USA to purchase on Aritzia.com. Aritzia stock is trading at the next 12-month price-to-earnings multiple of 20.4, which is lower than its historical average of about 25.8, offering a good entry point. Click to View our Accessibility Statement. Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. Can I refund it? "Well take those learnings into account as we move forward." . As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value 16, 2020, 07:00 AM. Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. While it's managed to perform, the question of profound, lasting change continues to loom overhead. She rose through the ranks from assistant store manager, to manager, to vice-president of operations. When we made the decision to close our stores in the middle of March last year, the first thing that was top of mind for us, was our people, Wong shares. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Walmart's Return PolicyCOVID-19 Changes. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Most corporations have tons of money in reserve funds that could easily be used," wrote one user. Insider info on sales, new arrivals and more good stuff. Every day Im honored to work alongside a world-class team of smart, ambitious, talented women building and thriving in long-term careers, Wong shares. Retail revenue jumped 72% to $305.3 million, up almost 45% from 2020, tracking comparable sales growth of 58% and 26% from the third-quarter last year. Hours are as follows: Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. More premier locations are becoming available and under increasingly compelling financial terms, he said. 2023 BDG Media, Inc. All rights reserved. Opt to get texts or calls with insider info, offers, invites and other fun surprises from Aritzia through your phone number below. Every customer package that is purchased funds the donation of two additional sets of clothing for frontline healthcare workers. While this has certainly been a difficult period, it has also been a period of learning and in creating opportunities that werent there for us previous to the pandemic.. Audience Relations, CBC P.O. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. (Super World LA is slated to open later this year.). We look forward to the day we can open our boutiques to you once again. Aritzia The Canada-based retailer saw "outstanding client response" to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. The Return Label used must match the order for the items youre returning. So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. In an email to CTV News, the company's senior director of communications said the . How do I ship my product back for a return? Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. Items must not be washed, worn or damaged. TnAction Spring 23 just launched. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. The Consolidated Appropriations Act of 2023 extended many of the telehealth flexibilities authorized during the COVID-19 public health emergency through December 31, 2024. Aritzia says it's increasing precautionary measures to ensure the well-being of its concierge and distribution centre employees. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. This is certainly a time for everybody to listen and learn, and take action as a result of that. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Furthermore, you can only exchange your items if you do so within 21 days of your original purchase. It can take up to 14 days to receive and have your return processed onto your original method of payment. Well do our best to help. Keep reading to see a few more appreciative posts, and then check out the sets you can send to a loved one or hero in need. There is a tremendous amount going on around us, all of us, and it's a very challenging time for everybody in many different ways. "Like most companies, when the virus hit, our goal was to make every effort possible to keep our people employed so that we could continue to serve our customers." Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. And Aritzia has also consistently been a favorite of the Duchess of Sussex Meghan Markle (who has been spotted in several items from the Babaton and Wilfred range). A Cisioncompany. Everything were doing is with input from people throughout the Aritzia team. VANCOUVER -- An Aritzia store in Metro Vancouver has closed temporarily following possible exposure to COVID-19. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11 I have an order outstanding. As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. It is also shifting all support office employees to flexible working arrangements. Canadian clothing retailer Aritzia has today announced a massive new initiative to support Canadian healthcare workers. When search suggestions are available use up and down arrows to review and enter to select. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. I dropped an item off at a store for repair. "When we made the decision to close our stores in. The executive said, while everything is working right now, its about 50% of the way there. The brand, founded in 1984 in Vancouver, is in the process of investing in social media and building that team, he said. Covid-infected workers forced to isolate at home without sick leave will again be able to claim up to $750 in pandemic pay from this week. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. to colleagues, clients or customers, or inquire about Were happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email. Only seven, including four in Manhattan, remain closed. Can I make changes to my aritzia.com order after I submit it? We are not able to offer exchanges online. Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. Aritzia is offering two tiers of clothing packages for purchase with items similar to those being gifted, as an opportunity to help provide an additional 90,000 frontline health care providers (360,000 clothing items) with the apparel they need. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. Our goal is to do our part for the global well-being. When typing in this field, a list of search results will appear and be automatically updated as you type. To date, its actions include donating $100,000 to Black Lives Matter and the National Association for the Advancement of Colored People (NAACP); implementing mandatory training and education on systemic racism, racial inequality and social injustice (courses are required for all current and future members of the team; the education covers conscious and unconscious bias, micro-aggressions, stereotypes, inclusive language, privilege, effective ally-ship, and more). Aritzia's Community Care Program is an initiative to donate a total of $20 million worth of clothing to frontline healthcare workers. Its collection of ribbed tanks, super-soft sweatsuits, and even easy tees and joggers have been seen on influencers and celebrities alike and it's not hard to see why. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. The sale typically takes place on Labour Day weekend. With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. Cant wait to see you soon. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. 2023 Vox Media, LLC. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. We know that every decision we make during this time impacts our community as a whole. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). I received an email/phone call letting me know my order has arrived in-store, can I go pick it up? Were taking industry-leading health precautions and doing everything we can to ensure the safety of our people, our community and you. For further information: Helen Kelly, Vice President, Investor Relations, 604-215-6557, [emailprotected]. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. Dates will be confirmed at a later date. Were committed to being both responsive and responsible as we move forward with everyones safety in mind. If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). Don't worry, you can unsubscribe from our mailing list at any time. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. The brand's mystifying success story has offered a glimmer of hope for brands who were harder-hit by the pandemic and looking for ways to rebuild. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. Shop Now. Calls may be live or prerecorded. All See, Click to View our Accessibility Statement. It will also be donating all profits to the Aritzia Community Relief Fund to support its . Aritzia generated $425.9 million in e-commerce sales in the past fiscal year, which was 49.7% of its overall revenue, the company said. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. "Our goal is to do our part for the global well-being. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity . We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. Hey! This depends on what stage of the order process your purchase is at. Youre in good (clean) hands.As we welcome you back through our doors, you can enjoy Everyday Luxury at ease, knowing that weve taken industry-leading health and safety precautions. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. For every package purchased (you can pick up the Diamond package for $100. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. Subsequent instalments to Afterpay may be required. And well do absolutely everything in our power to keep it that way. While we recognize that this is an unsettling time for all, we hope our efforts can provide you with a little sense of normalcy and comfort. The adjusted net loss was $24.9 million or 23 cents per diluted share compared with net income of $18.5 million or 17 cents per share rrmfor the first quarter the previous year. For every package purchased (you can pick up the Diamond package for $100 or the Double Diamond for $200), Aritzia will donate two back to the community on your behalf. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June. Interested? The Aritzia Community Relief Fund, which was supported by the ongoing loyalty of its customers and the generosity of its suppliers, partners and service providers, reached $20 million (Canadian dollars). The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. Aritzias adjusted net loss was expected to be 25 cents per share on $108.5 million of revenues, according to financial markets data firm Refinitiv. While International Women's Day and Women's History Month are notable occasions to celebrate the power of women, Aritzia recognizes women all year long, in leadership and executive roles. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Don't worry, you can unsubscribe from our mailing list at any time. Newspapers Limited, 8 Spadina Avenue, 10th Floor, Toronto, ON M5V 0S8. Aritzia started a phased reopening of stores on May 7. Cision Distribution 888-776-0942 "The shift to models providing our images from their homes is working well for now, and seems to be continuing to resonate with our clients," says Hill. If you return items purchased on aritzia.com via Afterpay in store, well refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. VANCOUVER, March 16, 2020 /PRNewswire/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands . I cover captivating visionaries in fashion & lifestyle. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. *The Aritzia Community Relief Fund amount is displayed in Canadian Dollars. Subsequent instalments to Afterpay may be required. Aritzia has been hit hard by the pandemic because many of its stores in COVID-19 hot spots have been forced to close for prolonged periods and the company has had to refocus on online sales. Pack and ship your return, following the instructions outlined on the Return Confirmation page. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Hit the Submit Order button before you're ready? "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. The Company designs apparel and accessories for its collection of exclusive brands. They have invested in digital capabilities like personalization, size optimization and convenient payment options, and are delivering a high-touch, elevated in-store experience. Were in this together. An employee who tests positive for COVID-19 shall be paid at the employee's regular rate until the employee is authorized to return to work per the terms of the Human Resources COVID-19 Guidelines for Employees. Learn More.If your local boutique hasnt reopened yet, you can continue to shop everyday luxury here. ), Architectural and interior photography of Aritzia Super World NYC. Your Aritzia, We know youre being overwhelmed with news about COVID-19, and we know its a lot right now. rights reserved. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in. Where impact and internal change are concerned, its an ever-evolving process. We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. Aritzia plans to open five or six new stores and reposition three existing locations, primarily in the second half of the fiscal year.