for more information about an FDA recall. You will see a toggle switch under Security titled Face or Fingerprint. Please try again later. For urgent matters, call 911. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Click on the back arrow to return to the Patient Portal. Seamlessly manage populations of any size across multiple EHRs. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. All communications between you and your provider's office are carried over a secure, encrypted connection. All other Portal support requests (e.g. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. Please notify us immediately if you believe the security of your Portal account may have been compromised. If you selected a security question when you set up your security option, the following page will appear: 1. trouble logging in, password assistance, access to family members information etc.) We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Click the desired message in your inbox to read the message. You can access it 24 hours a day, and it will help you with your needs. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. This information may include: your. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. Freely exchange data and have it curated for direct integration into your workflows. Here, you will see a list of all the Patient Portals you have access to. Let us know in writing if you change your mind. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Ask us how to do this. To do this, you must create a password for your account by clicking the. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. How does the athenaPatient app relate to the Patient Portal? While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. athenahealth is your provider's trusted billing partner for secure online payment. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. Select your provider and office location. Make a quick and easy payment online using the QuickPay Portal. Where can I fill out medical forms before my appointment? usually in ways that contribute to the public good, such as public health and research. . By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. These messages may contain information important to your health and medical care. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. If you are experiencing a medical emergency, call 911. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Select an available appointment from the calendar. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. However, we are working on adding more features to the app soon. Note: This page should only be . Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. trouble logging in, password assistance, access to family members information etc.) Here are answers to some frequently asked questions to help you get started. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. To view the details of any test result, press the card of the result you want to view. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. When an appointment is available for check in, you will see a button next to it labeled. You can find the feedback form under the Profile screen. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. Select your provider, office location, and your preferred time of day and days of week. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Registered Patients; Doctors etc. . All communications between you and your provider's office are carried over a secure, encrypted connection. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Patients can message their doctor or provider directly and connect with their healthcare team! Select the message type from the dropdown options based on the topic of your question. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Contact your provider's office and request a password reset email. Click on the back arrow to return to the Patient Portal. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Innovating healthcare. Your provider's office will make every effort to respond to your messages within a timely manner. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Yes. To do so: Adobe Acrobat is required to view and print forms on the portal. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Here you will see an option under Our Resources titled Feedback. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. One connection at a time. How soon can I expect a response from my provider? This is because all messages that you send and receive in the Patient Portal are part of your medical record. We plan to offer athenaPatient to all athenahealth customers and their patients soon. Were improving healthcare for physicians and patients alike. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. It is your responsibility to monitor these messages. Please. Select the payment you would like to view. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. We must follow the duties and privacy practices described in this notice and give you a copy of it. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Ask us how to do this. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. We will not retaliate against you for filing a complaint. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Save time and boost clinical efficiency with our fully integrated, hands-free products. If youve set up text messaging as your security option, the following message will appear: 2. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. You may request a Patient Portal account for yourself. We were unable to save your data. We may charge a reasonable, cost-based fee. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. This will bring up a list of all the test results you have received. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system.