My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. My account was then overdrawn. 1. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Do you guys get penalized for damaged items? In 2014 he acquired Ridester.com to share his experiences with other drivers. - Instacart, free membership with hidden fees. Instacart is one of the most popular delivery services in the United States. To report a problem with your order on the app. New comments cannot be posted and votes cannot be cast. We spent 100 dollars on UBER. For example, if another store happens to have a certain item in stock on a day when a customer places an order, Instacart makes it very simple for the customer to make their purchases from another . To request a refund, report the issue to customer support. 5. Other bots snap up offers on behalf of the Shopper. In these cases, we refund the alcohol and return it to the store. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. You can then report the problem through Instacart customer support. If an alcohol item is out of stock, your shopper will contact you to get approval for a replacement. In some areas, you can even get alcohol. Unless they gave you a four or less star rating, why worry about it? Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. It sucks when customers leave bad directions or add a ton of items after you've started the order. Something like: Pristine: 0.0 - 0.250. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. For our $250 order, Instacart's service fee was usually $15, and it climbs higher if you don't opt into its annual membership. You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. Desired outcome: I have even recommended to people that I would not get something because it did not look good. Customers can leave instructions before submitting their orders. I made an online order with Harris Teeter who used Instacart. I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. From there, you can fill in key details such as the date the item was damaged or stolen, the reason . Concealed damage to foods or other goods or other manufacturer defect issues would never be considered the shoppers fault. I had this happen to me. Ikea Polyester Haren Pleated Blind . When that isnt the case, the FTC has laws in placeto protect you. One representative told me my refund was processed and would be back in my account in 10-14 days and it never was. Did you receive a delivery youre not completely satisfied with? Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. Click the 3 horizontal lines in the upper left corner and select Your Orders. I'm a good shopper dammit! Click Report a problem on the relevant order. Instacart delivers alcohol for select retailers and markets. Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. I was promised a redelivery for an order from Rosauers that was delivered on Jan 13 to a wrong street and number. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. But its important to know you can easily request a refund for a variety of reasons both on the Instacart app and mobile web browser. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Instacart processed . I reported a wrong item since I thought it would give me some options, but it just refunded the item and now won't let me rate or change the tip amount. I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. This will detach the slats and you can easily remove them. It might be a regular occurrence. . I went in within the two-hour window that you have to change your tip to $20. Understandings of nutrition and health are in flux. If you selected an item issue, choose the affected item(s). Missing items; Incorrect items; Damaged items; Poor replacements; Early/late orders; Ready to make more money than with Instacart? Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. 2" x 6" x 10' each Buy now at Instacart 100% satisfaction guarantee Place your order with peace of mind. This complaint was posted by a verified customer. 3. When placing an order, customers can indicate their replacement preferences. We sometimes earn affiliate links when you click through the affiliate links on our website. I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. Instacart, great concept, but a huge rip-off. If you aren't 100% satisfied with this item, you may return it or exchange it for free. Instacart is legitimate, convenient, and safe for shoppers and customers. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. As I am with all customers, I was polite, engaging, pleasant and timely. Has anyone else had any customers say they had a damaged item? As a Shopper, you can earn a side or full-time income working for Instacart. The delivery was scheduled for 7pm, than rescheduled to 7:45 and then to January 2 which I did not need at all. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. charging for services, double dipping into my bank acct and leaving charges pending, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. *By clicking Instacart links . In my case I'm retired and cannot live on social security. Select Submit. Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. Im sure it would never happen but I wish there was way to match good customers to good shoppers and let the crappy people duke it out together. Desired outcome: Broken seal. We'll examine what such a household could earn in cash back using the Instacart . I stopped doing shopping for Instacart and Shipt. Looking forward to 2016, here are five of the biggest trends you should know about. I want a refund ASAP of my original order and I want to not hear from this useless company again. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. Similar to the DoorDash missing item racket, this one takes advantage of the generosity of the company itself. Click the 3 horizontal lines in the upper left corner and select Your Orders. If you notice bot activity, you can report the user to Instacart. It . No penalty to shoppers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A record gets made so that if this is a regular occurrence, where the customer is doing something malicious rather than just trying to get faulty produce replaced, that can be handled. It's the liars and theives that give Instacart and 'us' a bad rep .. - a customer was charged for an item, but the item wasnt included in the items delivered to the customer. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. Crypto I will never order again from Instacart. She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! I would like all of my money back. Like Instacart, you get a personal shopper who will pick up the items on your list from various local stores, including Kroger, Target and CVS. . Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. Did you receive a delivery youre not completely satisfied with? There are tons of reasons for you to need an Instacart refund. I spoke to one customer service employee and 2 supervisors and a woman named Kelly who claimed she was a senior supervisor. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. Never again! and certain items may require in-store returns for refunds. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. The best way to avoid Instacart fraud is to be diligent about checking star ratings. I normally would sign in to Instacart with Google. Create an account to follow your favorite communities and start taking part in conversations. Its a simple, painless process that takes but a few moments to do. If the shopper doesnt get approval, theyll refund the items. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Instacart is a great side gig for a lot of people, but it's not perfect. Were on the road to 100,000! What do people get out of reporting damages? Maybe some of the strawberries inside the container were starting to mold? But like I said, they are more than generous with their policy. You just select a category for your issue and theyll respond. There was a shelf of Diet Coke 6-pack bottles listed at $5.99. Thank you. None of these fees are disclosed prior to processing payment. If you scroll down to the bottom of the receipt, youll see a prompt asking you to rate or report a problem. Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Well of course they were I told you that before I got them. Sorry for the rant. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. I have contacted Instacart multiple times about this matter to either be ignored or get no resolution. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Shoppers who are trying to run a scam will charge for extra items. However, some Shoppers take advantage and will add on additional items that werent ordered. Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. They sent one, but when I tried to use it, it repeatedly said there was an error. hair-healthy HyperAIR Technology that shapes your hair into a gentle wave by drying in placeno tugging or heat damage. February 1 2023 placed an order via instacart with Fortiono's I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. Not all item issues automatically trigger a credit. Bad Replacement Items. Can't Instacart check the chat logs? They were the only items ordered.. 11 votes, 24 comments. I hear what you're saying, I'm not saying I couldn't have made a mistake, I just felt like I did inspect the produce well and that it looked good. When placing an order, customers can indicate their replacement preferences. Plus some bread, hot dog buns, Kellogg's breakfast bars. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Don't they save them? If you find yourself in possession of expired foods, whether its fruit, meat, or something else, Instacart will gladly help you get refunded for those items. Available in over 4,000 cities in the U.S., Canada, and Australia. The best way to get in touch with Instacart is to contact customer service. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" The system is often flagged, and the company could deactivate the Shoppers account for phishing activity. USA, can lead to their account being deactivated. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. I will never use you again. Either a Shopper or customer is using Instacarts policies and system to their advantage. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. 5. This has been one of the most horrible experiences of my life and don't recommend Instacart to anyone ever. I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Some scammers will place an order and then claim that they didnt receive an item or even that an entire order wasnt delivered. They will re-send any missing/damaged/wrong items without all the service fees. The chair was even an add-on after I informed the customer that I was checking out. Too many bad reviews can lead to their account being deactivated. Are yall serious? Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). Your speed isn't a factor for batch opportunities, and you won't be punished for slower speed, but keeping . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select Get help on the relevant order. Unfortunately, as soon as one bot app gets shut down, another pops up in its place. None of these fees are disclosed prior to processing payment. If you selected an issue under Other issues, choose the specific issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I reported mine. But if it keeps happening and people keep reporting them, s pattern emerges, Thanks! These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. Why did I ever bother relying on this useless app? I made an order on December 31, which is NY Eve. Shoppers choose which orders they want to shop/deliver. Type of Appliance: IQ AirWave Attachment for HyperAIR Blow Dryers . So I had a grocery order, and the shopper did absolutely nothing wrong. I was already late for holiday evening and the only open store was far. Theres a trick to getting your Instacart order picked up quickly, but first, lets discuss why orders get cancelled. If you selected an issue under Other issues, choose the specific issue. They can wind up getting sensitive information. It definitely wasnt broke when I delivered it You can plainly see it in my picture. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. Plus, your first grocery delivery is free! and you might see a refund option instead. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. I've cancelled my last 2 fairway orders and will not order again from them. **Not directly affiliated with Instacart** Welcome to the best place to Instacart, great concept, but a huge rip-off. Stay blessed. Desired outcome: If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. If you are fed up with the service entirely, learn how to delete your Instacart account altogether. I also tried opening a second table at the bottom: <spawnabletypes>. The store is the party at fault. and may expire. Some customers will even go so far as to send pictures of the damaged goods. Once you remove the damaged slat you place it somewhere and get the new ones. However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. To report a problem with your order on the website. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Most of these examples constitute Instacart fraud. We can make things right up to 7 days after you receive your order. I had to pay overdraft fees plus come up with the extra money to put back back in my account to recover my bills. Instacart promises customers that their Instacart Shoppers will only buy items in perfect shape. If you have any item or order issues, please see this article . I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. The customers suck and honestly the companies suck! Usually, we can make things right quickly when you report a problem through the Instacart app or website. If your groceries are delivered to the wrong address, its best to kiss them goodbye and ask for a refund from Instacart. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. I would like all of my money back. Claim it and get a lot of features. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Bank account charged with $245.00 It was a packaging issue, not the shoppers fault and I havent reported it because I dont want them to get penalized in some way. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. There are a few concerns for an Instartcart Shopper. Get CareOne 91% Isopropyl Alcohol delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. We cant deliver alcohol if the customer doesnt meet all delivery requirements. 97K subscribers in the InstacartShoppers community. If your order is over $35, youll get free delivery and wont receive a delivery fee when you have Instacart Express. If customers could be rated it would be a different story. Instacart reserves the right to modify or cancel the Guarantee at any time. Bank account charged with $223.18 Jessica_lowel 2 yr. ago. They charge for membership, service fees, service fee tax, traveling fees and container fees. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. I sent this to a friend who has been an Instacart shopper for quite a while. If you see bot apps advertised on sites like Instagram, you can block them and report them there. A new definition of healthy Once . If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. The total came to $257 and Instacart charged me $72 for a tip. Cancel. How they treat there employees and refuse to pay them! I had an Instacart Shopper use my credit card for unauthorize purchased today around 130pm December 19, 2022! You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. Did you receive a delivery you're not completely satisfied with? They didn't say. Only a small percentage of Shoppers and customers are there to run a scam. Press question mark to learn the rest of the keyboard shortcuts. Original review: March 3, 2023. A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. Is anyone not reporting every missing item as fraud? I asked to speak to a manager, manager busy but would call me in one hour. It really is sad.. To think some people will complain just to get something for free. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. I had pho. Instacart memberships cost $99 a year; it also charges a per-order service fee (it's not a tip, that fee goes to the company). Customer service said sorry we'll send another driver with a replacement. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. 5. Bank account charged with $223.18 Refunds can show in 2 places on your digital receipt under Adjustments at the top of your receipt, and under Charges at the bottom of your receipt. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. Theres a cap on the card based on the cost of the order. Call never materialized, even after emails to instacart. Desired outcome: If the packaging damage doesnt affect the product, I would let it go. Obviously, if you canceled your own order, this wouldnt be a surprise. Read on to learn more about these scams and how to avoid them. - the individual(s) responsible for shopping for the items and/or delivering the items engage in inappropriate conduct during the shopping or delivery process. This review was chosen algorithmically as the most valued customer feedback. Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery. . Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived. Instacart makes it easy to order from your favorite stores. Our website is supported by our users. From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. Grocery delivery services can be an immense asset for a busy person. Select the issue you experienced. Thank you for being concerned! I am not going to use this company any more for the awful service and customer support and insist on normal compensation. billing should be reduced to reflect the items not delivered in the redilivery. Scan this QR code to download the app now. The positive note about the complaints is that room for improvement is available. Check your bank account for the refunds! Customers arent charged for items that are out of stock or arent delivered for some other reason. I kind of think reporting the fraud is not really going to hurt anybody. If its a damaged item, as a customer, your only remedy is to claim it as such. Ridester 2022 | ALL RIGHTS RESERVED. They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. #Instacart customer lies #customer scams #Instacart shoppersAn Instacart Customer Reported Missing Items on a delivery I did on October 14th.