Verification can help ensure real people write reviews about real companies. You need to request Straight Talk to port in your number, Straight Talk will process your request in your behalf. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Asked for a supervisor and was told they don't transfer calls. Straight Talk represents will, however, be able to provide you instructions for getting your device replaced or serviced. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. A Gmail account (Google?s free email account from Gmail.com) is required once your phone is activated to access Gmail, Market Place, and Calendar. If you need to see tips for WiFi connectivity, click here. The last lady said they are having trouble with phones activating/reactivating (shouldn't even have to be reactivated bc I bought the minutes before my service ran out.) Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. SELF-SERVICE AT YOUR FINGERTIPS This company and the people who work here are so horrible. Even when they trouble shoot my son's phone he still can't do anything. However, despite the quality of service they offer, there comes a time when you might want to cancel their services. Here, check out a few of them: Phone: If you want to cancel your Straight Talk service quickly, use the phone option. Call Straight Talk customer service faster with GetHuman 800-876-5753 Customer service Current Wait: 25 mins (14m avg) Free: Skip Waiting on Hold Hours: Mon-Sun: 8am-12am EST; best time to call: 8:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Access the Wifi Optimizer to help reduce data usage. WebChat with one of our agents live. Your first look into Straight Talks coverage should be a study of the 4G LTE coverage maps of each major network. How those businesses take care of those complaints is what separates good businesses from the rest. Before we show you how to cancel your Straight Talk service, it is crucial to go over why you might want to cancel it, especially considering the quality of their service delivery. Click "Settings" "Payments". That's how much they give a . Calls are billed in one-minute increments. For more information about reviews on ConsumerAffairs.com please visit our GetHuman builds free tools and shares information amongst customers of companies like Straight Talk. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Once there, you can enter your mobile number to check your Service End Date. I put time on my cell Sunday ** ** plan went to sleep last night my cell battery died I Information gathered by GetHuman researchers and millions of customers that use GetHuman: Sharing is what powers GetHuman's free customer service contact information and tools. Note that it can take up to two business days for Straight Talk to process your request. Straight Talk is a mobile virtual network operator (MVNO) using all three of the major U.S. cellular networksAT&T, Verizon, and T-Mobileto provide its customers with cellular service. You have exceeded the amount of Smartpay items allowed in your cart. Copyright 2022 Consumers Unified LLC. Straight Talk also sells cell phones in their physical stores and also on their website. I have never talked to a worse customer service line nor have I ever delt with a worst company. Available online only. It's the most convenient way to manage your service. Having spent 3 hours on calls with them no one could seem to know the reason and then when you're obviously frustrated with the service and answers that they give because they make no sense they have to audacity to tell you not to be upset. In case you need more clarification, feel free to leave a comment, and we will get back to you as soon as possible. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Refill with your credit card right from your device. I've had problems with customers service every time I've had a issue with my service. A link has directed you to this review. It allows the users Today I was told I would only need a credit card to sign up for service. Straight Talk has continued to offer quality services since launching a few years ago. Anyone can write a Trustpilot review. I am very upset that they would not honor the warranty that the phone was supposed to have. Billing & Payment. International long distance service is available to select destinations only, which are subject to change at any time. Check running services and close unnecessary applications. Finally, click on the option for Chat Now and follow the prompt to reach a customer representative. 2023 TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. If you arent satisfied with Straight Talks service quality, you might want to cancel your subscription and switch to a new carrier that delivers the quality youre looking for. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. WebGet rewarded with Free Service at Straight Talk Rewards. After setting the sync settings, emails will begin displaying on your phone. Walmart rep asked my address then recommended ST home internet. After converting to the Verizon sim, my line has shown "inactive" for weeks. Straight Talk is ideal for cellphone users that do not want to commit to lengthy contracts. Chat with Support Call Directly Need guided support? That dirty freaking bad customer service is awful at Straight Talk. Since youre no longer interested in their services and have requested them to cancel your subscription, you must return their phone and any other accessory in your possession. I can not find a way to contact them if I am not a customer. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. As with Live Chat, you'll have the advantage of being able to keep a record of your interactions with your customer service representative. Apparently I am not the only one with issues. These include: Issues involving devices that must be repaired or replaced will have to be resolved either at a Walmart store or by mailing a device to Straight Talk's repair services. Straight Talk does not own their own cellular towers. For assistance, please contact us at 1-877-430-2355. Information may be transmitted with a delay and may not reflect actual balances. NOTE: It can take between 15 ? No international roaming allowed. It's not always clear what is the best way to talk to Straight Talk representatives, so we started compiling this information built from suggestions from the customer community. Calling customer support is useless. If you like your plan but feel like you're running through all of your data before the end of the month, you can purchase a 1 GB data add-on option for $5. I had straight talk for years. Phone was fine for a month. Listen: OBR Straight Talk Episode 8, We Suck Again! My phone service is not working. I mean extremely rude. What the heck are yall doing Straight Talk I am so pissed and discouraged with you. Access self-service 24/7 to buy service, manage your rewards, enroll in Auto-Refill and more. I called to have a Straight Talk iPhone 11 unlock and a guy was asking me all those silly questions about the last number I dailed last four of Debit (OK) and I provided and he said that it was incorrect(Liar)! Make sure you check if your phone is compatible by texting "KYOP" to 611611. After requesting the customer service team at Straight Talk to cancel your service, your request will take 24 to 48 hours to be approved. CROOKS! Refill with your credit card right from your device. Service is currently available for your address. Receive your unlock code via email. If you paid for their service in advance, you are entitled to a refund. It kept saying I had a new line and I had to get another package when I already had a package and I did not need a new line because we was just getting a new phone. Whatever the case, always speak to a Straight Talk customer service rep to know if youre entitled to a refund or not. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. WebFor your convenience, you can use the information and Straight Talk porting instructions below to get your Straight Talk account number and password. Check your balance, refill or manage plans and phones with our 611611 text feature. Straight Talk: Call 1-877-430-2355. They are terrible! The $10 Global Calling Card must be combined with another Straight Talk Service Plan. We value your privacy. Welcome to 611611, the text helpline. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Your transfer of a Straight Talk Number when upgrading to a New Straight Talk phone may take up to 24 hours. To reactivate your Straight Talk phone please go to www.straighttalk.com/Activate. Some of the information you might be asked to provide include your phone number, the name associated with your account, the account number, and your PIN. Wait a few minutes, and youll be connected to a customer service rep, where you can now make your cancellation request. You will need to perform a separate checkout for the items in your cart. Get rewarded with Free Service at Straight Talk Rewards. Thanks SO much! Sorry you won't get any! They are crooks and will not help! Be sure to call the store ahead of time to find out when Straight Talk specialists will be on duty. Still hasn't. Went to walmart to buy a hotspot to get me by. I've had Straight Talk for 2 years now and I have not a single complaint about their coverage, their service or the price. Then to unlock your Straight Talk phone: Retrieve your phone's IMEI number. However, you wont be entitled to a refund if you dont have a plan running or only a few days left until your last subscription expires. HOURS OF OPERATION 7 days a week, 365 days a year. Press 1 then 1 then 5 then 2 then 5 then 2 then 3 then 0# each time it asks for a phone number. I asked for a manager or someone that could do something. Rates are subject to change without prior notice. Have question about your phone or service? I accidentally threw my sim card away when switching to Visible. They all told me no problem they can get it working. I will never use Straight Talk again. DO Not do business with thieves. WebStraight Talk gives you straightforward wireless and no-contract plans like the $45/mo Silver Unlimited Plan on Americas most reliable 5G network wit See more 1,126,867 peoplelike this 1,101,207 people follow this http://www.straighttalk.com/ (877) 430-2355 Telecommunication Company Photos See all Videos See all 0:09 Searching for more savings?