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Thanks for the policy violation on your part eBay. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Copy and save both forms before submitting them. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. I can send to any other email address OK.We'll move all . The law spells out how to challenge billing errors. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. I cant believe you won this. Solved: Buyer says I sent wrong item, is it a scam or was - eBay You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . I sold 4 of the same items. This is the message:Just wanted to say that the item I received was not this one. Is it possible they received it from another seller? 01:24 PM. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Thanks for this suggestion. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. As you sent it recorded delivery I am assuming it had some value to it. e-bay couldnt give two hoots for sellers as long as they are making money. You send the item promptly but days later you find that the check bounces, leaving you with nothing. They needed his phone number but I did not have it. What to do when wrong item received, seller requesting to send to other buyer. The buyer will pay with a fraudulent check. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Explain it to him like you explained it to us. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). This topic was automatically closed 180 days after the last reply. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips They will call the number you have on record for this account, so make sure that's correct before you start. The item is missing parts or features, and this was not disclosed. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! 06:44 AM I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? It sucks. I have 100% seller feedback. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Somewhat new, never had this happen before. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Otherwise, you can also restart the laptop just by pressing the power button. I've only had to use these pics a few times but they save a lot of hassle. eBay will not assist with a transaction that occurred beyond its purview. Cheaper seller scam: Reddit and its partners use cookies and similar technologies to provide you with a better experience. but it is really suspect that they created their eBay account the day they ordered my item. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? In order for it to work, sellers must provide proof of item delivery. Thanks for the reply. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. The item ordered was a coil of hook & loop tape. So, I cancel the order and sent in a statement. Buyers abusing "not as described" to force refund - PayPal Community Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? These are both things ebay phone reps suggest. I sold 4 of the same items. You can always appeal later. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. This is what it takes to get ebay to appeal a return in your favor. Some are targeted at buyers, others at sellers. For approved returns, Mercari provides a free shipping label to the Buyer. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. and our I dont understand why he thought that she wouldnt notice? As its a scam, you will never see your money or your items again. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Am I going to be screwed out of $55? If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. There is undisclosed damage to the item. Example: The listing said "new," but the item was clearly used. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Create an account to follow your favorite communities and start taking part in conversations. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Omg I JUST heard that same story!!!! We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Plus get a receipt from USPS. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Supervisor told me to hold up on Police report and wait for UPS to step in. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Go to ic3.gov and fill out the internet crime form. I also ask if you have me mixed up with another seller you've purchased from recently. Both early political pieces. what is beyond infinity most expensive car ticket. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. So eBay took the loss when they refunded me. Remember to be persistent when you are in the right and can prove it. Case in point; I sold a wallet described as new in the box recently. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Update 2: So my next step was to file claim with UPS. 04:28 PM. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) If the package was mixed up, it would have happened there. 05:49 AM Ebay always takes out the fees and send the remaining money to the Bank on file. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. The item could have gotten mixed up during a customs check? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I did buy the shipping label through ebay. Tune into our last eBay for Business podcast episode of 2022! . I told Ron that this was, "pardon my French, absolute bullshit." BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. 26-05-2020 Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Buyer gave wrong address, and expects refund, who - The eBay Community Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Help a buyer with an item they didn't receive | eBay Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Offer to send him a return shipping label. Help for buyers and sellers. Create an account to follow your favorite communities and start taking part in conversations. did said person say they woud send you the motorcycle and the title and then you would have to pay? If you get the item back as a buyer you have the option to relist and recoup your outlay. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Got my money back and a promise from eBay to better train their support staff -_-. "That picture shows different items rather than what I sent. The most common dispute for a scammer is the "not as described" dispute. package or mail missing? Should I try to see if it was mixed up with another package? Is it not possible to take pics of item A and still send B? What would you do? My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. thanks to all for your help. But the fact that she specifically took a photo of the top tells me it was meant for me. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. How Long Does A Missing Mail Search TakeIt was a priority mail over You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Buyer sent me picture of something different in the box. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. The unofficial eBay subreddit. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Did you include the reference number on the label? 26-05-2020 I sent a seller an offer on an item and she accepted. Common eBay Scams: How to Spot and Avoid them - Comparitech Press question mark to learn the rest of the keyboard shortcuts. So Im hoping he doesnt return anything. Along with photographing everything, try to record any identifying details about the item. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. So eBay accepted the return. Copyright 1995-2023 eBay Inc. All Rights Reserved. Check all items upon receipt. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Those labels are a lot bigger and I never cut them to a smaller size. Heres how. Save the case number that the USPS gives you. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Put your blame where it belongs with Chinese sellers! why it was refused and Never heard back. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Put it in a bag took pics opened case and returned back explained. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Select Order Not as Described. $900 item. Buyer claiming wrong item was received. HELP!! They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Otherwise she wouldn't have bothered. Stockholm syndrome - Wikipedia Yeah you filing that stuff 100% does nothing. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. to fight them over this and go to the Phillippines is beyond annoying. This months episode of the eBay Seller Spotlight podcast is live! Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. But if he has balls to carry on, follow up with post master complaint. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? So buyer filed a claim for a return with eBay citing wrong item sent. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. I lost my appeal. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. paperspast.natlib.govt.nz I Sent An Ebay Buyer The Wrong Item - YouTube Yes it would be a pain. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Aamzon advised we can do what we want. To get a refund from USPS, your eBay buyer can: Submit an e-form. Good for you. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. You're not supposed to be liable for anything that happens to it after that. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. But at least it was worth somewhat close to what the item I sent them was worth. Or is it possible it was mixed up with a different package? by asking the buyer questions or calling the post office? on If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. 4) Request return shipping label credit as buyer made false claim.