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You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Murphy USA - Payments It is not intended as legal or financial advice. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Still getting notified of late fees WEX is the worst! The company should have planned for this. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. We are former TCheck Customer, used it mostly for paying lumper fees. But within the category of purchasing cards are several different possible rates. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Exxon Mobil should be aware of this. And how has this not already generated a class action lawsuit? The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. Description of Complaint: Deny most claims with no reasons. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. This type of billing is unethical at the very least. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. Don't Fall Into An Expensive Trap. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Focusing on diversity also means focusing on inclusion. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. For example, a gallon-per-transaction limit for a type of fuel. This company and their employees SUCK. How do I qualify for Love's Express Credit? But any dental work or Vision appointments are denied. We're happy to help. Now they want to give us back $86. CardPaymentOptions.com, Inc. All Rights Reserved. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. As part of a very successful multinational company with annual profit in the extremes of 88+M, Your as bad as our government, you killed my job my career. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. ACTIVE makes the card available to use. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Fleet Fuel Services | Element Fleet We are FSA account holders that are managed through WEX health. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. If you have your own Wex Inc. complaint to make, please do so in the comments below. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. WEX appreciates the BBB bringing this to our attention. Sent payment again by certified mail, they received it, but Charged $85 late fee twice Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Worst company in my 50 years of being in business ! Get special fuel discounts and save on products and services for your business. Shady company Dont ever deal with them!!! Check the statement(s) you want to make payments for. Our card works at a variety of merchants. (See Look up card.). Data collection offers businesses comprehensive analytics and usage statistics. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Choose Cash Advance from the drop-down menu. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. WEXs unethical business practices have negatively impacting my credit as well. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. We find that their service and management algorithms are needlessly obstructive. As a result, standard interchange rates that are the standard of such networks are not applicable. Worst company managing my health care funds. What if additional documentation is required? I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments At WEX they act as stewards of their communities. Please please please read reviews and stay away of this company. In the beginning, the gas card seemed to be beneficial for my business. This does not compare favorably to our list of best credit card processors. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Fleet cards require using equipment that can support enhanced data. My wex net 30 approval | Wex net 30 | Wex net 30 fleet card Click Look Up Cards. They are doing this to many other businesses I found out. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Our convenient service card is accepted at over 95% of fuel stations in the U.S. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. A fleet fuel card is a card used to purchase fuel from a gas station. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. We also encourage merchants to check out our list of the providers of the best merchant accounts. Talked to their rep. he would settle account for $100, which we paid I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. finance charge has been 150% APR. and wont correct it. How fleet fuel cards work. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Youll want to find a company that will charge you as close to cost as possible. We also accept certain types of digital payment methods. reply and I will get the message. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Wex Fleet Card | University of Missouri System Click here to earn a reward. Customer service is miserable. Wex Inc. Credit Card Processing 2023: Reviews & Complaints To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. In today's video, I am talking about the Wex Fleet card. All this has to be illegal. Military veterans possess invaluable leadership skills and business acumen. Having issues making the most of your WEX experience? WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. CANNOT STRESS THIS ENOUGH!! Your email address will not be published. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Thats where Level 3 enhanced data comes in. Worst gas card ever. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Wont return as a customer. Their final email to me was, yes it sucks but sorry. How does it work? Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. I use my premium refunds to pay for the next months premium. Get started. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. The sole purpose of the material presented herein is to alert, educate, and inform readers. Can you imagine what they are charging retailers to be able to take the card? I mean what do they think we are frauding by going to the dr or getting medication? how to accept wex cards - weirdthings.com The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. Set the Validation type, which determines how the prompt must be entered by the card user. WEX, Inc. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. Hopefully they get banned from my state at least. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. Click Finish. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. They will not help you at all, I had no account number as I had no account. Right during our most busy time of the year. Unethical? I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Gift & Loyalty Cards, ISO/Agent Program At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Portland, ME USA 04101. The search results appear on the bottom of the screen. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). It is accepted only at ExxonMobil gas stations. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. show more WEX Reviews Scammers!!! Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill They do not give time to make payments. Free Esso Card for Blue Light Card Members Related Article: Introduction to Credit Card Processing Rates and Fees. Choose the desired product in the Add Limit window, and click Next. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Most horrible experience with fuel cards. Would like to join in class action suit. 3 reasons we see people flipping to a fuel card: Apply Now an account in a name who is not associated with our company. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! They didnt send or email a notice that amounts were due. Fleet cards can also limit the number of transactions or caps on each transaction. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Wex is currently charging is 83%apr. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Partner with WEX | About | WEX Inc. The agreement with Pep Boys continues to increase the services . LOL. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Taking Fleet Cards - How to Accept Voyager, Wex, and More Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers.