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It makes absolutely no sense that answering a survey question could have such long-term and bizarre consequences. We have provided a resolution to your request via email with the email address you have provided to the Trustpilot.com website. Your company obviously does not understand or care if this is an issue for your customers. - any other email address(es) (other than the one used to contact us)- if PayPal, the email address associated with the PayPal account- exact amount(s) charged and transaction date(s)Once the account is located and verified, I'd be happy to assist you with your concerns.I apologize for any inconvenience, or hardship this matter may have caused. This comment was posted by a verified customer. And suddenly they take 24.95$ from my credit card?? Although the Court agreed that Spokeo likely violated the FCRA by presenting such misinformation, the Court found that Robins did not allege that he had a concrete, actual, or imminent injury. Dear Eugene,We are very sorry to hear this.Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left nchanged, were charged on the service's renewal date until disabled.We want to make sure you're helped. I have been paying 19.90$ for months and months, and yet I had cancelled the research, just about straight away after using the service for one dollar US. My card and laptop was stolen and I believe they have made a payment to spikeo? This is exactly the reason why I'm filing my complaint here as well. - any other email address(es) (other than the one used to contact us)- if PayPal, the email address associated with the PayPal account- exact amount(s) charged and transaction date(s)Once the account is located and verified, I'd be happy to assist you with your concerns.I apologize for any inconvenience, or hardship this matter may have caused. ERICA WAS VERY HELPFUL! These kind of businesses need to be closed immediately!Update: As seen in the comment reactions from Spokeo on this site, they have an automatic system which posts reactions on their complaints. Here are 7 more ways to detect identity theft. Dear Requester: They offer free searches or .99 cent then bill you for 20 dollars a month until you catch it on your bank statement. I received your complaint to the ComplaintsBoard.com Dear Fred: I see on this website that this is a common complaint. If you claim these charges are unauthorized by you, the cardholder, the Spokeo representative has no other option but to refund your money. They did not reply. My husband has been thinking it was a magazine subscription renewal. Estas Mexico City - (R-Cities). Westpac Foreign Transaction Fee AUD $0.82 has been reported as fraud to my bank as I never signed up & nor does it recognize my e-mail. Like all the others filing complaints about Spokeo (check the internet!) Dear Laura,Im sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you. Robbery at its finest! I also have this on my card starting in June 2013 for 2 separate charges every month of $14.95 and $19.95. "They were running a promotion months ago for one report for 99 cents but like most of these "services" required payment of 99cents with your credit/debit card (Bad idea). Regional Service Director-Southwestern Region at Belimed Inc. Senior Technical Support Specialist - Acquire BPO, Human Resources Business Partner at Manulife Philippines, IT Release Officer - Philippine National Bank, Operations Manager - Golden Arches Dev't Corp, AVP for Operations - McDonald's Philippines , Senior Assistant Vice President & Head of Agency , Tax and Investment Accounting Manager - AXA , Customer Service Representative - Exactstar Bpo , Customer Service Representative - Acj Oshopping , National President - Federation of Free Workers, Treasury Manager - Medtecs International , Operations Manager - Hello Ssam Bap Restaurant , Senior HR Business Partner - Legato Health , Head of Rewards Delivery & Transformation, Associate Director Digital Product Lead for . New information is added to our system every day. Mostly, I used Spokeo to check how much of my personal life is discover able online. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.Thanks!- Spokeo Customer CareDear Lani:I received your complaint to the Trustpilot.com page for Spokeo, on April 4, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.When making a purchase, we do our best to let you know about the kind of information we may have available. Its not yet in my account but I will pay attention to it. Amex fraud investigators currently are on the case now through my complaint. Extremely bad business PracticesYou try to find a phone number, it costs 1.99$ you go for it. If you look on your bank statement, there will be random numbers that appear with the general transaction information. I realized that I was being charged 19.95 monthly for a service I never used. charging my account for years for service I did not ask for, I am complaining about the lack of factual statistics that you try to charge people money to get information that is wrong misleading or in accurate. they need to be redeposited into by banking account, ASAP. The City of Santiago recognizes the need for a sustainable urban development plan, which addresses both community planning and environmental degradation. Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. This will surely increase the credibility of your complaint. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.Thanks-Spokeo Customer Care. Spokeo will refund the money and send you a confirmation number immediately. An automated Spokeo email confirming these changes were sent to the email address on file for your records. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. You're freaking [censored] and not even a mediocre internet business! Thanks! I want my money back and I am reporting this to the German-Police. If not I will be back on here with another report for you! We need to sue this company already! Suscribed on Dec 26, and called DEc 29 to cancel since I did not find useful information. - any other email address(es) (other than the one used to contact us)- if PayPal, the email address associated with the PayPal account- exact amount(s) charged and transaction date(s)Once the account is located and verified, I'd be happy to assist you with your concerns.I apologize for any inconvenience, or hardship this matter may have caused. Did you pay to look up someone's phone number or other info? If a company can't make it on their own product or service, shame on them to have to rely on deceitful practices. Since then they are charging $19.95/month on my credit card without my authorization. I need that money refunded. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Spokeo. I'm very thankful that my credit card company caught it. How many thefts does it take for this place to get shut down? You can call this number 1-877-913-3088 Good luck! Thank you. The complaint has been investigated and resolved to the customers satisfaction. 2023 Trustpilot, Inc. All rights reserved. I emailed them to find out what the charges were from. Dear Valued Customer:I received your complaint to the Trustpilot.com page for Spokeo, on November 15, 2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. Our database covers social networks, public records, marketing lists, and other sources to reveal demographic details, public profiles, and more. 1 helpful vote. You pay 99 cents but then if you don't cancel your free trial in 7 days then you get charged monthly. Thank you, I have been charge for this service on my visa card for months, I don't recall getting it i have ask some time ago to stop this.All the help u can give me on stopping this and any refund. I registered for a one-time fee and they have been charging me double for months (9.85 and 19.85) which I did not sign up for. We should not grant such extraordinary power to organizations that treat us as if we are so insignificant. A monthly subscription. Regards The Money that you took out from 10/31 POS/Check Card Withdrawal SPK*SPOKEO SEARCH 17.85 to the . Additionally, please keep this message for your records as confirmation of the cancellation and refund.I apologize for any inconvenience, or hardship this matter may have caused. What is an unauthorized charge? Our team members are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to assist you! Whatever Flogames might be I have never used it. v. Monsanto Chemical Co 954 MPMI ROMMEL ONG lis ices fab iake wa rotted sta se vdiatah sia ave the best access to the heart of Germany. I was able to locate your account with Spokeo. The only option was to delete my name and all (bogus) information from their website. Only a small segment of Santiagos population has access to high-quality infrastructure, social services, business locations, and educational institutions, while poorer residents live in underserved and unstable communities. They're a web based company designed to conduct reverse lookup searches on people. they claim to be open 24 hours yet never seem to answer my calls. unauthorized charges on my banking account ! August 15,2016 In my case there was not much information available that I could not find elsewhere without incurring a fee. Dear Martinus:I received your complaint to the SiteJabber.com page for Spokeo, on March 3, 2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Even if you see a small unauthorized charge on the card, alert your bank, notes Yaron Samid, chief executive of BillGuard, which makes an app that tracks credit-card and debit-card accounts for . Whilst I employed Spokeo for a few months and it was good thank you but I have tried to cancel my account on a few occasions now months shin but still you are making withdrawals. Find out how we combat fake reviews. They will see detailed information regarding the activity or inactivity on the account in question. 71 Unauthorized 20 Authorized Trending Reports. Apparently it's if you've ever tried to look up a phone number online. They're website is www.spokeo.com You took money out my bank account and I want it back. I do not go beyond the point of the free search, which of course provides nothing. I did not request this. BEWARE. Spk*spokeo was found taking money from my bank account without authorization. I am truly sorry to hear this. When Google Play Protect detects a toll fraud, the following warning is shown to users: "This app can add unauthorized charges to your mobile bill by registering for recurring charges." Stalkerware: When Google Play Protect detects stalkerware, the following warning is shown to users: "This app can spy on you by monitoring your location or your . Have unauthorised transactions on my two credit cards. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.Thanks!- Spokeo Customer Care]Dear Pam:I received your complaint to the Trustpilot.com page for Spokeo, on November 17, 2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. I am writing to complain about being charged for $24.95 after a 7 day trial of the name search option. Due to this, your Spokeo subscription has been cancelled and a full refund has been issued. I just saw a charge of $14.85 on my bank statement from this unknown company!! A copy will be sent to my Attorney General. And relatives I have never heard of or met, even though they lived with me!I contacted Spokeo to have these and other errors corrected, but was told there was no way of doing that. Right now every little penny counts when you have kids to feed. Charge for an online people-search website. Copyright 2023 IDCrawl LLC. I don't even know what this is for and I demand a refund and this account cancelled immediately. Anyway, the situation is still unconfortable, if you dont check your bank account everyday, maybe its late when you discover the problem. We have provided a resolution to your request via email with the email address you have provided to Trustpilot. I called and Asia was very nice on the phone but refused to credit me my $19.99. Dear Gavril:I received your complaint to the Trustpilot.com page for Spokeo, on May 18, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). Who in hell are you? This can be done by clicking on the Privacy link located at the bottom of any Spokeo page, or by navigating directly to http://www.spokeo.com/optout.If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850.