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2022 AFL Ticketing Information | Adelaide Football Club You are required to present your credit/debit card and photo I.D. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Tickets will be available to purchase, once onsale, through Ticketek. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). No, refundable tickets can only be selected during the original purchase. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . Will I see personalised content on the mobile site? Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Once tickets are added to Passbook, simply open the Apple Passbook app. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Requesting a password reset during the on-sale will use your time limit. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Who is entitled to a concession or child ticket? Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Tickets will not be issued to persons other than the credit/debit card holder. How does Ticketek remember my preferences when I return?
Ticketing | FAQs | ICC Sydney Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Upload your ticket. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. details of the event including: name, date, time and venue. This is so we can show you upcoming events in your vicinity. How do I unsubscribe from My Ticketek emails? We sell tickets on a "next best available" seating system. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Ticketek Gift Vouchers look just like a regular Ticketek ticket. When can I request a refund if I have purchased Refundable tickets? What qualifies as a concession ticket? General Terms and Conditions
My Ticketek Gift Voucher has no Voucher ID? When attending the event ensure you can present your card on request. If an event is cancelled or postponed you will need to contact Ticketek for a refund. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. How do I purchase a Ticketek Gift Voucher? Your barcode to access tickets is generated upon your renewal. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". How do I arrange for a new membership card to be sent out? Can event notifications and location services be turned off from the Ticketek app? Staff are amazing under the circumstances," a third said. Their barcode will then be on their homepage. 3 0 obj
I ordered a lanyard with my ticket purchase, when will this arrive? What happens if I forget my phone or my battery dies at the venue?
FAQs 2023 | AFL Membership Your barcode number can also be found via your online account here. You are responsible for knowing the contact details of all attendees in your group. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. If you do not receive your club of support pack please contact the club directly. How long are my friends seats placed on hold? You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. This refers to the various levels of ticket types on offer; e.g. How do I update my credit or debit card details once they have been saved? Yes, all events that Ticketek ticket for can be found on the mobile site. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. If your location is not recognised, National content will be displayed. All members will have access to buy at the same time. There are so many people queued up outside the MCG, waiting to get in. Change My Location
What if a show is cancelled or postponed? Simply open your mobile ticket as usual from the SMS you receive from Ticketek. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre.
Can I sell Child/Junior or Concession tickets on Ticketek Marketplace If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". If this does not answer your queries, our friendly team will be happy to assist. Will I be required to pay to reserve a seat? https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html
Limitations on number of tickets purchased. Ticketek routinely mismanages ticket processing which should be simple. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. All rights reserved. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. You can find information on how to access your Mobile Membership through the AFL Live App here. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf
Are there any events I can't use my Ticketek Gift Voucher for? If there is no connectivity at the venue, can Passbook tickets still be accessed? How do I find my tickets once they are in Passbook? The email account that the message has been sent to is closed. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Request details from Ticketek when booking your ticket. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. The obstruction varies in different venues. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Ticketek may charge a reasonable fee for the replacement of tickets. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. 2 0 obj
I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. You can access specific privacy information for Friend Spotter . Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. When will I receive my club of support merchandise pack? Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Some events may have a Family ticket which includes 1 Adult and 1 Junior. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. No, the credit card pre-fill feature simply gives you the option to save your card details. If your session time expires, you will receive a notification and will be required to access the site again. You can log in with your email address and password to access member only content. By clicking this link, a web page will be displayed containing your ticket. What is my online AFL Membership account? The Ticketek app was also reportedly glitching, stopping people from . Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Once you have logged in, update your information. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Gift Vouchers can be purchased for specific events when available. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. iPad, tablet PC, laptop) to gain entry to an event? Don't forget to bring your ezyTicket to the event. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. What does Ticketek do to prevent scalping? We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Change of mind is not an approved reason. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once General Admission (GA) is an unreserved section/event where seating is not reserved for you. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. We recommend that you confirm with your venue whether they have an existing ticketing agreement. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. All rights reserved. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. 13+ - Adult Ticket. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Where can I find my AFL Membership number? Why does Ticketek want to access my Facebook details? If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. Refunds, Payments and Exchanges. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Concession and junior barcodes will show up as such. Ticketek's Group Bookingscan help you plan your next excursion. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. If you purchased online or through our call centre please contact Customer Service for further assistance.
Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family Member Ticket Redemption Information | Adelaide Football Club Can I use more than one Ticketek Gift Voucher in the same transaction? Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Concession and Children's ticket entitlements vary from event to event. These tickets will be cancelled and reissued in the name of the new ticket owner. Where can I get more information about privacy for Friend Spotter? Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details).
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You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. endobj
Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. At this time Ticketek NZ cannot post tickets overseas. Can I still access the full site on my phone if I need to? The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. How do I check the balance of my Gift Voucher? What does General Admission (GA) mean? Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Ticketek will use reasonable efforts to notify you of such action. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Am I able to 'top up' my Ticketek Voucher with more credit? One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Invitee B starts purchasing two seats from hold. The transaction limit is 10 at both Marvel Stadium and the MCG. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Can I use text or download images, photos and videos from the site? The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. To purchase more than one set of tickets to multiple events, click on the. How long are Ticketek Gift Vouchers valid for? They will be assigned the next two seats along (next to Invitee A). You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Some events have more than one price type. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Note that Mobile Ticket delivery may not be available for every event. Full Ticketek Refundable terms and conditions of sale can be viewed here. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Set up your My Ticketek account, or check the details in your existing account. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. How do I gain entry to the venue using Passbook?
Wu-Tang Clan & Nas tickets | Tours and Events | Ticketek Australia 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). There are many ways you can redeem your Ticketek Gift Voucher. You will need to provide some form of ID so that staff can access your Ticketek account details.
Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. Refunds must be requested no more than 60 days after the event date. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. How many tickets can be delivered by Mobile Ticket delivery? "The @Ticketek _AU app has crashed - right before Ed Sheeran. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency.
Ticketek Australia Questions | ProductReview.com.au The website will still select the best available within the section you have chosen, You can only select on price category at this stage. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. No. Don't worry though, until you finalise your purchase the value will remain on your voucher. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Please refer to Ticketek's. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Please see our tutorials on how to reserve seats in the AFL Reserve here. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Your barcode will be on the first page that opens (the homepage). If you have an issue with tickets purchased through an unofficial agency please return to the point . Going to an event with a social club, company, school, family or friends? Yes, it will. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Hello fresh has an offer on Ticketek, which is a scam don't click it . Will AFL Membership dining have a priority system in place to access tickets? What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? What will happen if the barcode is sent to a non-smartphone? You may also wish to consider taking out a relevant insurance policy to . You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. If magnified, the display may be blurry. There are no guarantees. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. I've sent an email invitation but some or all of my friends did not receive them. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Can held seats be purchased through any other channels? No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405
This is the default selection and lets the website choose the tickets which are currently the best available in any price category.